Why do we use your personal data?
We will use your personal data to provide you with service and support, as well as to improve the overall experience of the service, whether via email, chat, telephone and social media. In this context, we will use your personal data to answer your questions, process claims and deal with warranty issues and improve the customer experience. We will also analyze your data in the aggregate to gain insight into customer preferences, expectations and trends, etc.
In addition, we may contact you by email, phone, social networks or any other means if there is a problem with your order or to request your participation in a customer survey, just as it is voluntary.
How do we use your personal data?
We will only use the personal data we need to provide you with the service safely and efficiently. We will use the personal data you provide when you contact us, such as contact details, date of birth and other necessary information. In order to resolve your case, we may also need to access and use transaction data, such as payment information
Sometimes we may jointly listen to your calls and conversations. This will be done to assist in the training and development of employees, to seek opportunities to improve service, in the event of suspected poor service quality, and for the purpose of solving technical problems.
Who has access to your personal data?
Whenever necessary, we will share your personal data within our company ARTGRAPHICS LLC to fulfill the intended purpose. For this same reason, personal data is also shared with vendors who perform certain tasks on our behalf, such as third-party call centers.
ARTGRAPHICS LLC takes full responsibility for its suppliers at all times.
From time to time, we may also share personal data with third parties, such as electronic communications providers, messaging service providers, providers that support Customer Service contacts, and social media platforms, for the purpose of reaching you notifications or contact you for any matter related to the Customer Service. Please note that many of these third party recipients have their own right or obligation to process your personal data on their own behalf.
By engaging with us on social media pages, such as Facebook and Instagram, all text messages and images are shared with us and the provider of the aforementioned platforms. This is done in accordance with the terms of use and privacy policy of the platform that you accepted when registering as a user. ARTGRAPHICS LLC does not assume any responsibility for the processing of your personal data by the platform provider.
Except as explicitly stated herein, we will never share, sell or trade your data with any third party.
What is the legal basis for processing your personal data?
In order to provide you with the best possible Customer Service, we must collect and use your personal data. This is justified by our legitimate interest as a company. Regardless of the purpose, we will not record any telephone conversation without your consent.
For how long do we keep your data?
We will keep your data for as long as necessary to attend to your case. We may continue to hold and use your data if we have outstanding obligations to you or if there is any other reason that prevents us from deleting it.
Case records are stored for a maximum period of one year after closure.
Your right to oppose data processing for a legitimate interest:
You have the right to object to the processing of your personal data that is based on the legitimate interest of our agency (where applicable) by contacting customer service.